SwimEye FAQ’s

Frequently Asked Questions.

Below are the questions frequently asked about SwimEye products and services.

“Computer vision systems for the detection of drowning accidents” is a term defined by the International Organisation for Standardisation (ISO) for drowning detection and prevention systems such as SwimEye. 
ISO 20380:2017 is the standard that guides our niche technology sector.

Q: What is SwimEye?
A: SwimEye is an autonomous “Computer Vision System” that works as an extra lifeguard in your swimming pool.
Q: What is the definition of a "Computer Vision System"? And is there an international standard?

A: “Computer Vision System” is the standard term used to describe systems like SwimEye.

Computer Vision Systems use technical items such as cameras and computers to detect drowning incidents in swimming pools.   Computer Vision System are defined by the International Organization for Standardization (ISO) and the related standard can be found via the following link:

ISO 20380:2017 Public swimming pools – Computer Vision Systems for the detection of drowning accidents in swimming pools.

Q: How does SwimEye actually work?

A: SwimEye utilizes multiple under-water cameras which monitor and track the actions and behaviour of people in a swimming pool.

This information is relayed to the Monitoring & Control Station for analysis by our object recognition software (the Computer Vision System). When SwimEye detects a swimmer in distress on the bottom of the pool, it activates an alarm to pool lifeguards and to the Monitoring and Control Station.

The Monitoring and Control Station provides lifeguards with a quick reference to the location of the incident. This reduces and prevents incidents of drowning, by improving lifeguard situation response times.

SwimEye only records and saves camera footage when a potential drowning incident occurs.  However, SwimEye can also be customized to change the vision and recording parameters.

Q: Can SwimEye be installed in any swimming pool?
A: SwimEye is designed to be installed in swimming pools of all types, shapes and sizes.
Q: Can SwimEye be installed into existing swimming pools?

A: SwimEye can be installed in new swimming pools or into existing pools.

For typical tiled, concrete swimming pools, SwimEye cameras are installed by core drilling through the pool walls (working from the pool basement).  This can also be achieved when the pool is full of water (avoiding expensive drainage costs).

For swimming pools without a basement or pools constructed of other materials, we can surface mount SwimEye to the internal pool surface.

Q: How much visual coverage can SwimEye achieve?

A: With the optimum number of cameras SwimEye can achieve 100% monitoring coverage of the basin in most swimming pools.

 

Q: Is SwimEye a replacement for traditional lifeguards?

A: SwimEye (and other similar Computer Vision Systems) is not a replacement for traditional lifeguards. It is best to think of SwimEye as being a lifeguard support technology.

SwimEye makes it more convenient and efficient to monitor a swimming pool. SwimEye also makes it easier for the lifeguards to monitor all areas in the pool.

Small waves, sunshine, shadows, and changes in depth, are all examples of potential visibility issues when looking into a pool.

SwimEye is a reliable and stable security system that provides benefits not only to lifeguards, but also to swimming pool owners and the swimmers.

Q: What does "10:20" mean with regard to SwimEye Scan?

A: The term “10:20” originates from lifeguard training regulations in the United Kingdom; “a Lifeguard should be able to scan their zone of supervision in 10 seconds and be close enough to get to an incident within 20 seconds”.

This is a lifeguarded principle that has been enhanced by SwimEye Scan.

SwimEye Scan allows lifeguards to combine SwimEye’s autonomous technology, with traditional lifeguarding techniques.  The is a new lifeguarding concept that our trusted partner Poolview, calls “Blended Lifeguarding”.

Blended Lifeguarding is a technique which combines traditional methods of pool supervision with the SwimEye digital technology.  Technology supports lifeguards to produce a safer swimming environment.

Q: Will SwimEye supply and install my new system?

A: SwimEye provides the following complete service to our clients:

– technical assistance and engineering support during swimming pool design,
– sales and sales support,
– supply of equipment and technology,
– installation services,
– commissioning and handover; and,
– 24/7 operational and maintenance support.

Q: How long does the installation process take?

A: Typically, a SwimEye system can be designed, installed and fully operational within 8 to 14 week after an order is confirmed.

Q: What level of service and maintenance does SwimEye provide to clients?

A: SwimEye service and maintenance support is available and contactable 24 hours a day, 7 days per week.

We can remotely access, maintain, update and control all SwimEye systems from our head office.  Our quality control system automatically informs SwimEye staff of any technical problems or outages. For example, vision outages, connection problems, broken switch connections, etc…

SwimEye staff can resolve most issues remotely or with the client’s support at the swimming pool.  However, we also provide “on-site service” for any more complicated service and maintenance issues.

Through our remote access quality control system, we conduct a monthly quality control audit of each system. 

Q: Are SwimEye products covered by any warranties?

A: All SwimEye hardware is covered by a warranty period ranging from 3 to 5 years.

The time period will commence at the system hand-over date.  Clients can select the warranty time period when purchasing a SwimEye product.

Q: What role do SwimEye's trusted partners play?

A: SwimEye’s products and services can be purchased directly through SwimEye.

However, our partners are licensed to provide SwimEye products to our most active markets.

If SwimEye is purchased through one of a partner, we remain in close contact “behind the scenes” to ensure clients receive the same high-quality products, service and product support.

Q: Who is Davo AS?

A: Davo AS is the business entity which operates SwimEye.  SwimEye is the name of our flagship product and the SwimEye name is also used as our corporate identity.  SwimEye is a Trade Mark of Davo AS.

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Do you have another question?

SwimEye is a drowning detection and prevention system that will make your swimming pool safer. Contact us today!

CONTACT INFO

Auglendsmyrå 7,
4016 STAVANGER
NORWAY

 +47 958 20 005

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